IT Support Specialist

Squirro's Zurich team is expanding, and we are looking for a dedicated IT Support Specialist to join our dynamic and innovative tech company. At Squirro, we leverage AI and data analytics to provide insightful solutions to our clients. We offer a flexible work environment where our employees can thrive and grow. As part of our expansion, we are committed to maintaining a robust and efficient IT infrastructure to support our increasing number of employees.

About the Role

As an IT Support Specialist, you will be a key player in ensuring the smooth operation of our IT systems and services. This position will be instrumental in supporting our growing team and maintaining a high level of technical support across our global offices. You will work closely with the IT team to manage and resolve technical issues, support system enhancements, and contribute to IT projects.

Responsibilities

• Provide first-level support to employees, troubleshooting hardware and software issues on Mac, Windows, and Linux laptops.
• Respond to support tickets promptly, ensuring minimal disruption to users.
• Act as a fallback for on-call tasks of the Operations Team, providing additional support when needed.
• Procure and manage assets for employees, including laptops, screens, printers, WiFi equipment, and other office supplies.
• Maintain an up-to-date inventory of IT assets and ensure proper allocation and utilization.
• Support the onboarding process for new employees, including setting up user accounts, email, and required software.
• Assist in managing user accounts and permissions in various systems.
• Monitor and maintain the health of IT systems, ensuring optimal performance and security.
• Support the administration of cloud services, including Google Workspace and collaboration tools like Mattermost.
• Assist in maintaining the office network infrastructure, including routers, switches, and Wi-Fi.
• Implement and enforce security best practices to protect company data and systems.
• Support the Security Team with ISO/SoC2 related tasks, ensuring compliance with industry standards.
• Create and maintain documentation for IT procedures and solutions.
• Perform IT onboarding and offboarding, ensuring a smooth transition for new and departing employees.
• Educate and train new joiners on IT-related topics to ensure they are well-prepared to use company systems and tools.
• Provide ongoing training and support to staff on IT systems and tools.

Preferred experience

• Minimum of 2 years of experience in an IT support role, preferably in a tech or fast-paced environment.
• A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, but not required.
  
• Strong troubleshooting skills with the ability to resolve technical issues efficiently.
• Proficiency in supporting Mac, Windows, and Linux operating systems.
• Experience with Google Workspace, Mattermost, and other cloud-based services is a plus.
• Basic knowledge of networking concepts and hardware.
• Familiarity with security practices and tools.

Ideally, you also have

• Experience with Atlassian Confluence, Jira, Google Workspace, Mattermost, Salesforce, GitHub, and drata.com to support various IT and operational needs.
• Experience with performing IT onboarding and offboarding.
• Experience in developing user guides and FAQs to assist employees with common issues.

Join Our Team

If you are passionate about providing top-notch IT support and are excited to be part of a growing team, we'd love to hear from you. Apply now to join Squirro's Zurich team and help us maintain a robust and efficient IT infrastructure that supports our global operations. This is an exciting opportunity to grow with us and make a significant impact on our journey as a leading tech company.